FAQs

Shipping & Delivery

When is the last day I can purchase in time for Christmas?

Which countries does DeMellier ship to?

Do you offer express or next day delivery?

Is my package insured?

Am I able to track my order?

Do I have to pay duty or import charges?

Sales Tax & VAT

Can I amend or cancel an item from my order?

Returns & Exchanges

How do I return or exchange an item?

Can I return my personalised Item?

Personalisation

How does the free monogramming service work?

Other Inquiries/Questions?

Payment

Accepted Payment Methods

International Pricing

Product Care

Do you offer a repairs service?

Guarantee & Warranty

How do I take care of my DeMellier Bag?

Product Care Inquiries